Fern Grotto Inn
Website: kauaicottages.com
Effective Date: January 1, 2026
1. Scope
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, or make a reservation.
2. Information We Collect
Information you provide to us
We may collect personal information you provide, including:
- Name, email address, phone number, and mailing address
- Reservation details (dates of stay, unit selection, number of guests, special requests)
- Communications you send us (emails, texts, contact-form messages)
Payment information
If you pay online, payment is processed by a third-party payment processor. We may receive limited information such as payment confirmation, the amount paid, and partial payment identifiers (e.g., last four digits). We do not store full credit card numbers on our website servers.
Information collected automatically
When you visit our website, we (and our service providers) may automatically collect:
- IP address, device type, browser type, operating system
- Website usage data (pages viewed, links clicked, time on site)
- Cookies and similar technologies (see Section 6)
Information from third parties
If you book through third-party platforms or channel partners, we may receive your contact information and reservation details from them.
3. How We Use Information
We use personal information to:
- Provide and manage reservations and guest services
- Communicate with you about bookings, changes, policies, and customer support
- Improve our website and operations
- Maintain safety, prevent fraud, and protect our property and guests
- Comply with legal and tax obligations
4. How We Share Information
We may share personal information with:
- Service providers that help us operate (booking tools, payment processors, email/text providers, website hosting, analytics) who are required to handle information for our business purposes
- Legal/Compliance when required by law, court order, or to protect rights and safety
- Business transfers if we are involved in a merger, acquisition, or sale of assets (with appropriate safeguards)
We do not sell personal information in exchange for money.
We use Google Ads to advertise our services on Google and across the internet, and to measure the effectiveness of our advertising. Third-party vendors, including Google, may show our ads on sites across the internet. These vendors may use cookies and/or device identifiers to serve ads based on your past visits to our website (sometimes called "remarketing" or "interest-based advertising"). You can opt out of Google's use of cookies or device identifiers for personalized advertising by visiting Google's Ads Settings / My Ad Center. You can also manage cookies through your browser settings and, for some third-party vendors, opt out via the Network Advertising Initiative opt-out page.
5. Data Retention
We retain personal information as long as reasonably necessary for reservations, guest services, legal/tax requirements, dispute resolution, and business records. When no longer needed, we take steps to delete or de-identify it.
6. Cookies and Analytics
We may use cookies and similar technologies to enable site functionality, understand website traffic and usage, and improve performance and user experience. You can control cookies through your browser settings. If you disable cookies, some features of the website may not function properly.
We use Google Analytics to help us understand how visitors use our website. You can learn more about how Google collects and processes data and how to opt out at https://tools.google.com/dlpage/gaoptout.
7. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is 100% secure.
8. Your Choices and Rights
Marketing opt-out
You can opt out of marketing emails by using the "unsubscribe" link or contacting us.
Access, correction, deletion
You may request access to, correction of, or deletion of certain personal information by contacting us (see Section 12). We may need to verify your identity before responding.
State privacy rights
Depending on where you live, you may have additional privacy rights under applicable state laws. If you are a California resident, you may have rights under the CCPA/CPRA (such as rights to know, delete, and correct). To exercise applicable rights, contact us using the methods in Section 12.
9. Children's Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
10. International Visitors
If you access our website from outside the United States, your information may be processed and stored in the United States where privacy laws may differ.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Effective Date" will reflect the latest revision. Material changes will be posted on this page.
12. Contact Us
Fern Grotto Inn
4561 Kuamoo Rd, Kapaʻa, Kauai, Hawaii 96746
Website: kauaicottages.com
Email: info@ferngrottoinn.com
Phone: (808) 821-9836