Information We Collect
We collect information you provide directly to us when you make a reservation, contact us, or use our website, including:
- Name, email address, phone number, and mailing address
- Reservation details (dates, cottage, number of guests)
- Payment information (processed securely through our booking platform)
- Messages you send us via email, phone, or contact forms
We also automatically collect certain technical information when you visit our website, such as your IP address, browser type, referring URL, and pages visited, through standard web analytics tools (Google Analytics and Microsoft Clarity).
How We Use Your Information
We use the information we collect to:
- Process and manage your reservation
- Communicate with you about your stay before, during, and after arrival
- Send confirmation emails and important property information
- Respond to your questions and requests
- Improve our website and guest experience
- Comply with legal obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Booking Platform & Payment Processing
Reservations made through our website are processed through ReservationKey. Payment card information is handled directly by our payment processor and is never stored on our servers. Please review ReservationKey's privacy policy for information about how they handle your data.
If you book through a third-party platform (Airbnb, VRBO, Booking.com, etc.), their privacy policies also apply to information you provide through those platforms.
Analytics & Cookies
We use Google Analytics and Microsoft Clarity to understand how visitors use our website. These services use cookies and similar technologies to collect aggregate, anonymized data about site traffic and user behavior. This information helps us improve our website.
You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Most browsers allow you to control cookies through their settings. Disabling cookies may affect some website functionality.
Data Security
We take reasonable measures to protect the information we collect from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no internet transmission is completely secure, and we cannot guarantee the absolute security of your information.
Data Retention
We retain reservation and guest information as long as necessary for business and legal purposes — generally for up to 7 years following your stay, in line with tax and accounting requirements. Analytics data is retained according to the default policies of Google Analytics and Microsoft Clarity.
Your Rights
You have the right to request access to, correction of, or deletion of personal information we hold about you (subject to our legal obligations to retain certain records). To make such a request, please contact us at:
Fern Grotto Inn
4561 Kuamoo Road, Kapaa, HI 96746
808-821-9836 ·
info@ferngrottoinn.com
Children's Privacy
Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13.
Third-Party Links
Our website may contain links to third-party websites (booking platforms, review sites, travel resources). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised date. Continued use of our website after any changes constitutes your acceptance of the updated policy.
Questions or Concerns?
We take your privacy seriously. If you have any questions about this policy or how we handle your information, please don't hesitate to reach out.
Last updated: 2026 | kauaicottages.com